Reservation Policies
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Beach House Hilton Head Island Reservation Policies

 

Reservations:

Reservations for Beach House can be made by telephone or online. A room is not reserved until a credit card has been obtained for deposit. Please note: upon confirmation of your reservation, you are obligated for the deposit, as outlined below. A confirmation email will be sent to you. Should you not receive a confirmation email it is your responsibility to contact us to ensure we have the correct information on file.

 

Deposit and Payment:

All deposits will be charged at the time of booking and applies to any and all date(s) of your reservation. We accept Visa, MasterCard, Discover, and American Express. If you plan on using a gift certificate, please let us know at the time of booking.

 

Cancellation Policy:

If you find it necessary to change or cancel your reservation, please note our standard cancellation policy requires a minimum of 7 days’ notice to receive a refund of your deposit. Special sales and limited-time offers including, but not limited to Advance Purchase, require a 100% deposit and are completely non-refundable regardless of cancellation date.

Other rate codes as outlined below have specific cancellation requirements. Look for your corresponding rate code booked to determine its cancellation policy.

 

Seven days with no length of stay requirement:

  • Pick Your Freebie
  • Tiki Time Special
  • Friends of Beach House
  • Heroes Discount (Valid ID required)
  • Government Per Diem
  • AAA Members (Valid ID required)
  • Beach House Daily Rate
  • Call Center Exclusive Rate
  • Senior Discount – Golden Years
  • Stay Again Returning Guest Offer
  • Bestiemoon Package
  • Resident Special Savings (Valid ID required)
  • Reunion Tour

 

Seven days with four night length of stay required:

  • Stay Longer, Save More

Seven days with two night length of stay required:

  • Black Friday/Cyber Monday

Five days with no length of stay requirement:

  • Cupid's Choice

Non-cancellable & non-refundable with full pre-payment due at time of booking:

  • Advance Purchase (book at least 7 days in advance)
  • Last Minute Getaway (book within 2-3 days of arrival)

  

Additional Information:

Please view our main hotel policies page here to read other information about our hotel and the guest experience.

 

Taxes & Fees:

A Resort Fee of $25 per night (excluding 12.5% applicable taxes) is applied to all bookings. The fee will be waived from 10/9/23 through 5/2/24 due to ongoing property renovations. Beginning on 5/3/24, the Resort Fee will be $30 per night.

 

Errors and Omissions:

Our website and booking engine may contain technical inaccuracies and typographical errors, including but not limited to inaccuracies relating to pricing or availability applicable to your transaction. Beach House does not assume responsibility or liability for any such inaccuracies, errors or omissions. We reserve the right to make changes, corrections, and/or improvements to our website and booking engine, and to the products and programs described in such information, at any time without notice, including after confirmation of a transaction.