Beach House: Health & Safety Standards | Hilton Head Hotels

KEEP IT SAFE

The Beach House is a very special place for our resort guests and dedicated Team. Everyone's health and safety is our top priority, and we've elevated our high standards. When planning to join us, we ask that you approach the Resort as your home away from home and respect our evolving protocol.

Housekeeping Protocol

  • As part of our health and sanitation plan, we are providing daily trash-n-tidy services after the first night and full stay-over services after the second night for guests staying three nights or longer. Our dedicated housekeeping team also continues to focus on thorough departure and pre-arrival cleanings and inspections. If you require additional linens, towels, and supplies, we will deliver them to you.
  • If you're here for three days or more, full housekeeping service will be provided after the second night. Otherwise, our housekeepers will remain focused on daily trash-n-tidy services and thorough departure and pre-arrival cleanings.
  • Our new sprayers protect our Team and allow them to disinfect what you see and don't see. Before you arrive, we'll have cleaned every surface, remote, phone, bed, and everything in between. If you need more of anything, including linens and towels, we'll deliver it right away. If you require an additional cleaning please speak to one of our front Desk agents.

Resort Pool

  • The Pool & Tiki Hut are both open!
  • The pool will be chlorinated to the maximum permissible levels.
  • The Porch will be open for breakfast, lunch, and dinner, and poolside service will be available from the Porch team for all registered overnight Beach House Guests.

Team Member Protocol

  • All Team Members are regularly trained on our enhanced standards, including but not limited to personal hygiene, as well as the following best practices:
    • washing hands frequently with soap and water for at least 20 seconds,
    • avoiding touching eyes, nose, and mouth,
    • covering mouths and noses with a bent elbow or tissue when coughing or sneezing, and to dispose of tissues immediately, and
    • maintaining at least six (6) feet of distance from others.

Temporarily Suspended Operations

  • Beach volleyball courts have temporarily been removed.
  • The Fitness Center is currently closed for renovations.
  • Daily in-stay housekeeping has temporarily been suspended (see section above for details).

Cancellation & Change Policies

  • We understand the current environment is one of change, but our commitment to your peace of mind will not waiver. If you need to change or cancel your reservation, you may do so within 24 hours of your check-in date, with no fees.
  • Please email reservations@thebeachhousehhi.com or call (844) 409-5615 for any changes to your reservation.

WHATEVER COMES NEXT, WE'RE THINKING ABOUT IT TODAY.

We’re always thinking of the future and how we can make experiences better, no matter the circumstances. Our operations will undoubtedly change, and we appreciate your patience and consideration in advance.

Please call us with any questions.

(855) 743-5126